Information for Businesses, Organisations and Government Services

Improve customer service, better inform staff and customers and create a more inclusive society by becoming National Assistance Card Aware.

About The National Assistance Card

The National Assistance Card is a personalised card to assist people with disability and health conditions in the community. The National Assistance Card can be used in everyday or emergency situations where a cardholder may need assistance or support.

Are you National Assistance Card Aware?

Download our dedicated information pack to learn about the ways your business, organisation or government service can get involved.

Download Your Information Pack

A National Assistance Card can:

Help cardholders communicate their unique areas of difficulty and the assistance they may need
Give cardholders greater independence
Assist cardholders to feel more confident in everyday social situations
Provide peace of mind for families and carers
Enhance community understanding of disability and health conditions
Support positive community interaction with cardholders

‍

Why might a cardholder show you their Card?

There are many reasons why a person may choose to show their Card:

To request your understanding and patience
To communicate their needs (for example: needing extra time to complete an activity or task)
Because they are feeling overwhelmed, confused, disoriented or unsafe

How to respond when shown a National Assistance Card

If you are shown a National Assistance Card, please:

Read the card and ask the cardholder how you can assist them
Be friendly and respectful and use clear and concise language

If required or requested by the Cardholder, you can also:

Scan the QR code on the back of the Card to find out more about the cardholder and how you can assist them
Call the cardholder’s nominated contact person
Assist the cardholder to access emergency services, for example, ambulance or police

Relevant Questions

Are you National Assistance Card Aware?

Download our dedicated information pack to learn about the ways your business, organisation or government service can get involved.

Download Your Quick Start Guide →