Wording

The National Assistance Card is expanding and is now available to Autistic people and people with brain injury across Australia. This means you’re more likely to see it in the workplace and community.

The Card is a personalised support tool that helps people to communicate their needs without having to repeat themselves, explain or share out loud.

Each Card includes areas of difficulty as identified by the cardholder, and a unique QR code, which once scanned shares a written or video message from the cardholder about how to best support them.

When it’s shown, the Card helps people delivering support, or in areas like retail, transport or emergency services, give cardholders the type of assistance they need.

Because someone might show their Card in lots of different situations, it’s important that businesses, organisations and services in the community know about the Card too and know how to respond.

[Insert the name of your organisation or business]is proud to be making sure we are National Assistance Card aware.

This means our teams are given information about what to do when someone shows their National Assistance Card.

Together, we can make our community more accessible for everyone.

Find out more about the National Assistance Card and how to apply at
www.nationalassistancecard.com.au

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The following wording may assist when using the National Assistance Card Awareness Badge on social media or your website. You can also use @nationalassistancecard on Facebook to tag the National Assistance Card in your post.

[Insert your business/organisation name] is proudly National Assistance Card Aware.

The National Assistance Card is a personalised card to assist people with disability and health conditions in the community.

We're doing our bit to assist Cardholders in everyday situations as well as enhance community understanding of disability and health conditions.

You can learn more at www.nationalassistancecard.com.au

The National Assistance Card is a personalised card to assist people with disability and health conditions in the community.

The Card can be used in everyday and emergency situations to help cardholders communicate their unique areas of difficulty and the assistance they may need.

To support positive communication with cardholders it is important that you can recognise the National Assistance Card and know how to respond when shown a Card.

- Read the Card and ask the cardholder how you can assist them

- Be friendly and respectful and use clear and concise language  

If required or requested by the Cardholder, you can also:

- Scan the QR code on the Card to find out more about the cardholder

- Call the cardholder’s nominated contact person  

- Assist the cardholder to access emergency services  

To learn more about the Card and how to respond visit: www.nationalassistancecard.com.au or you can watch this video: https://youtu.be/HkL7XutzOx4

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